Legal Documentation

1. Data Controller

The data controller responsible for the processing of personal data collected through this website is futurebrandfactory, located at C. Juan Zofio 11, Madrid, Madrid, Espana. For any privacy-related inquiries, please contact [email protected].

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, username, or similar identifiers provided via contact forms.
• Contact Data: Email address, telephone number, and postal address submitted during project inquiries.
• Technical Data: IP address, browser type and version, operating system, device identifiers, and usage data collected automatically through cookies and server logs.
• Communication Data: Any correspondence sent to us via email, forms, or other communication channels.

3. Legal Basis for Processing

We process personal data under the following legal bases as defined in the General Data Protection Regulation (EU) 2016/679:

• Consent (Article 6(1)(a)): Where you have given explicit consent for specific processing purposes, such as subscribing to communications.
• Contractual Necessity (Article 6(1)(b)): Where processing is necessary for the performance of a contract or to take pre-contractual steps at your request.
• Legitimate Interest (Article 6(1)(f)): Where processing is necessary for our legitimate business interests, provided these are not overridden by your fundamental rights.
• Legal Obligation (Article 6(1)(c)): Where we are required to process data to comply with applicable laws.

4. Purpose of Processing

Personal data is collected and processed for the following purposes:

• To respond to inquiries and provide information about our digital services.
• To perform, manage, and deliver contracted digital services including design, development, and marketing.
• To improve and optimize our website functionality, security, and user experience.
• To comply with legal obligations, resolve disputes, and enforce our agreements.
• To send service-related communications and, where consent exists, marketing materials.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Contract-related data is retained for the duration of the contractual relationship plus 6 years in accordance with Spanish commercial and tax record-keeping obligations. Technical data from server logs is retained for a maximum of 12 months.

6. Data Sharing & Transfers

We do not sell, trade, or rent personal data to third parties. Data may be shared with:

• Hosting and infrastructure providers (within the EU/EEA) necessary for website operation.
• Payment processing partners for transactional purposes.
• Analytics providers operating under data processing agreements with appropriate safeguards.
• Legal or regulatory authorities when required by applicable law.

Where personal data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission.

7. Your Rights

Under the GDPR and applicable Spanish data protection law (LOPDGDD), you have the following rights:

• Right of Access (Article 15): Obtain confirmation of whether your personal data is being processed and access to that data.
• Right to Rectification (Article 16): Request correction of inaccurate or incomplete personal data.
• Right to Erasure (Article 17): Request deletion of personal data where there is no compelling legal ground for continued processing.
• Right to Restrict Processing (Article 18): Request limitation of processing in specific circumstances.
• Right to Data Portability (Article 20): Receive your personal data in a structured, machine-readable format.
• Right to Object (Article 21): Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), access controls, regular security assessments, and staff training. In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay where required by Article 33 and 34 of the GDPR.

9. Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Espanola de Proteccion de Datos — AEPD) if you believe your data protection rights have been infringed. Visit www.aepd.es for more information.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via our website or direct email. Continued use of our services following notification constitutes acceptance of the updated terms.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to ensure website functionality, analyze traffic, and improve user experience. This Cookies Policy explains how futurebrandfactory uses cookies on our website in compliance with the EU ePrivacy Directive (2002/58/EC) and the General Data Protection Regulation (EU) 2016/679.

2. Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function. These cannot be disabled. They enable core features such as session management, security tokens, and cookie consent state.
• Preference Cookies: Remember your settings and choices to provide a personalized experience (e.g., language preference, layout settings).
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use privacy-respecting analytics that do not track individuals across sites.

3. Specific Cookies in Use

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies may impair website functionality. To manage cookies in your browser, consult the help documentation for your specific browser (Chrome, Firefox, Safari, Edge).

5. Consent

Upon first visiting our website, you are presented with a cookie consent banner. Non-essential cookies are only activated after you provide explicit consent by clicking the acceptance trigger. You may withdraw consent at any time by clearing your browser cookies or adjusting your browser settings.

6. Third-Party Cookies

Our website may contain embedded content (e.g., Google Maps) that sets its own cookies. We do not control third-party cookies. We encourage you to review the privacy policies of third-party services for information on their cookie practices.

7. Contact

For questions about our use of cookies, contact futurebrandfactory at [email protected] or write to C. Juan Zofio 11, Madrid, Madrid, Espana.

1. Scope

These Reimbursement Terms apply to all digital services provided by futurebrandfactory, located at C. Juan Zofio 11, Madrid, Madrid, Espana. They govern the conditions under which refunds or partial reimbursements may be issued for services rendered.

2. Milestone-Based Reimbursement

All projects are executed on a milestone-based framework. Reimbursement eligibility is calculated based on the completion status of project milestones at the time of cancellation:

• Pre-Commencement: If cancellation occurs before any work has begun, a full refund of any advance payment will be issued within 14 business days.
• Partial Completion: If cancellation occurs after work has commenced but before the project is complete, reimbursement will be calculated proportionally based on completed milestones. Non-refundable third-party costs (e.g., domain registrations, software licenses) incurred on your behalf will be deducted.
• Post-Completion: No reimbursement will be issued after the project has been delivered and accepted. Acceptance is confirmed either in writing or by use of the delivered materials.

3. Service Defects & Remediation

If delivered services materially deviate from the agreed specifications, futurebrandfactory will, at its discretion, either remedy the defect at no additional cost or issue a proportional reimbursement. Defect claims must be submitted in writing within 14 days of delivery, accompanied by specific documentation of the deviation.

4. Non-Refundable Items

• Third-party service fees and licenses purchased on behalf of the client.
• Work completed and approved during the project lifecycle.
• Consultation fees for scoping, strategy, or advisory sessions already rendered.
• rush fees or expedited service surcharges.

5. Payment Disputes

In the event of a payment dispute, both parties agree to attempt resolution through direct communication before escalating to third-party mediation. Spanish consumer protection law (Real Decreto Legislativo 1/2007) applies to all disputes. Clients may also contact the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

6. Processing Time

Approved reimbursements will be processed within 14 business days and returned via the original payment method unless an alternative arrangement is agreed upon in writing.

1. Parties & Acceptance

This Service Agreement ("Agreement") is entered into between futurebrandfactory, with registered address at C. Juan Zofio 11, Madrid, Madrid, Espana ("Provider"), and the client engaging our services ("Client"). By commissioning any service from futurebrandfactory, the Client agrees to be bound by this Agreement.

2. Scope of Services

The Provider offers digital services including but not limited to: brand identity design, web development, e-commerce solutions, SEO optimization, performance marketing, UI/UX design, content creation, and cloud infrastructure services. The specific scope, deliverables, timeline, and pricing for each engagement will be defined in a separate project proposal or statement of work ("SOW") agreed upon by both parties.

3. Payment Terms

• Milestone Payments: Projects are invoiced according to the milestone schedule defined in the SOW. A minimum deposit of 30% is required before work commences.
• Payment Methods: All payments are processed via Stripe. Invoices are due within 14 days of issuance unless otherwise specified.
• Late Payments: Overdue invoices accrue interest at a rate of 2% per month, calculated from the due date, in accordance with Spanish commercial law (Codigo de Comercio, Article 315).
• Currency: All prices are quoted in Euros (EUR) unless explicitly stated otherwise.

4. Intellectual Property

Upon full payment of all applicable fees, the Client receives full ownership and intellectual property rights to all custom deliverables produced under the SOW. The Provider retains the right to display completed work in portfolio and marketing materials unless the Client objects in writing. Pre-existing tools, frameworks, libraries, and general methodologies used by the Provider remain the property of the Provider.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives termination of this Agreement for a period of 24 months. Confidential information includes but is not limited to: business strategies, technical specifications, financial data, and customer information.

6. Limitation of Liability

To the maximum extent permitted by applicable law, the Provider's total aggregate liability under this Agreement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. The Provider shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity.

7. Termination

Either party may terminate this Agreement with 14 days' written notice. The Client remains liable for all fees incurred up to the date of termination. Termination for cause (material breach) may be effected immediately upon written notice if the breaching party fails to cure within 7 days of receiving notice.

8. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to natural disasters, war, pandemic, government action, infrastructure failures, or cyber attacks. The affected party shall notify the other party promptly and use reasonable efforts to mitigate the impact.

9. Governing Law & Jurisdiction

This Agreement is governed by and construed in accordance with the laws of the Kingdom of Spain and applicable European Union regulations. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain, without prejudice to the Client's right to bring proceedings in their country of residence under applicable consumer protection law.

10. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid while preserving its original intent.

11. Entire Agreement

This Agreement, together with any applicable SOW and Privacy Policy, constitutes the entire agreement between the parties regarding the subject matter herein and supersedes all prior negotiations, representations, or agreements, whether written or oral. Amendments to this Agreement must be made in writing and signed by both parties.

12. Contact

All formal notices under this Agreement shall be sent to: